Advertising-tracking declaration
Privacy Resolve does not use tracking pixels, session-recording tools, browser fingerprinting, behavioral analytics, or third-party advertising on this website. Public pages do not intentionally contact advertising or cross-site tracking domains. Fonts and other static assets are served from our Google Cloud application infrastructure rather than a public font CDN.
Authenticated features contact only the service providers listed below when needed to deliver the feature you request. We use essential first-party session storage for security and portal operation, not advertising or profiling.
Information we collect
We collect information needed to identify and operate a matter, communicate with recipients and their authorized attorneys, document portal activity, prepare agreements, accept payment, respond to inquiries, and protect the service.
- Case and business information, including the business name, domain, mailing data, case code, deadlines, demand amount, evidence, correspondence, and status.
- Information you provide, including name, business email, contact-form content, negotiation terms, signatures, and messages.
- Security and operational data, including IP address, timestamps, authentication events, rate-limit records, integrity logs, device and request information, and provider delivery events.
- Payment and signing status. Stripe and DocuSeal collect the sensitive bank-account and signature inputs needed for their services; Privacy Resolve stores provider identifiers, status, and resulting documents, not raw bank credentials.
How we use information
We use information to operate the resolution portal, provide and protect case materials, communicate about the matter, support negotiation, create and execute settlement documents, process authorized payments, maintain audit and integrity records, comply with legal obligations, prevent abuse, and improve reliability.
We do not use case or portal information for targeted advertising, sale, or cross-context behavioral marketing.
Service providers and disclosures
We disclose only the information reasonably needed for a provider to deliver its contracted function. The provider used depends on the feature requested.
- Google Cloud Platform: application hosting, TLS termination, encrypted secret storage, build and deployment automation, logs, and availability monitoring.
- Supabase: managed PostgreSQL database, authentication support, and private file storage for case records, evidence, and documents.
- Stripe: embedded ACH payment collection, bank-account connection, payment processing, and payment-event delivery. Privacy Resolve does not store raw bank credentials.
- DocuSeal: ordered electronic signatures and delivery of executed settlement agreements.
- Resend: transactional email delivery for access, case correspondence, notices, and document copies.
- Anthropic: AI model inference for the portal assistant when that feature is used. The assistant is restricted to case and portal support and does not replace independent legal advice.
- Telnyx: verified toll-free SMS delivery for recipient-initiated case support, automated replies, opt-out handling, and message-delivery events.
- A recipient-authorized attorney, a separately engaged claimant attorney if one exists, a court or government authority when legally required, and professional advisers under appropriate duties of confidentiality.
Retention
Case records, messages, signed agreements, evidence, payment status, and integrity records may be retained for seven years or longer when needed for an active dispute, legal hold, tax or accounting duty, enforcement, or another legal obligation. Short-lived security and application logs are retained only as reasonably needed for security, troubleshooting, and audit. Contact inquiries are retained long enough to respond and maintain an appropriate record.
Security
We use encrypted HTTPS transport, provider-managed encryption at rest, private storage, role and record-level access controls, server-side authorization, hashed access-code lookup, rate limiting, security headers, secret management, event deduplication, and audit and integrity logging. No system is perfectly secure, and we cannot guarantee that unauthorized access will never occur.
Your privacy rights
Depending on where you live, you may have rights to know, access, correct, delete, restrict, object to, or obtain a portable copy of personal information, and to appeal a decision. Legal-retention, evidence-preservation, security, and other statutory exceptions may apply.
Submit a request to contact@privacyresolve.com. We may take reasonable steps to verify identity or authority before releasing or changing case-related information. We respond within the period required by applicable law, generally no later than 45 days for covered state-law requests.
No sale or behavioral-advertising sharing
Privacy Resolve does not sell personal information and does not share personal information for cross-context behavioral advertising. We do not run third-party advertising on this service. We honor applicable Global Privacy Control signals even though there is no sale or behavioral-advertising sharing to opt out of.
United States processing
Privacy Resolve and its service providers process information in the United States. If you access the service from another country, your information may be transferred to and processed in the United States, subject to applicable contractual and legal safeguards.
Contact and policy changes
For privacy questions or rights requests, email contact@privacyresolve.com, call or text (888) 649-4500, or write to Privacy Resolve, 14 Harwood Ct, Suite 415 #1058, Scarsdale, NY 10583.
We post policy updates here with a new effective date. Material changes affecting an active matter may also be communicated through the portal or by email.