Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Privacy Resolve portal ("Service"), including by clicking any link in correspondence from Privacy Resolve, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Service. These Terms constitute a legally binding agreement between you and Privacy Resolve.

2. Description of Service

Privacy Resolve provides a secure online portal for reviewing case materials, executing settlement agreements, processing settlement payments, and communicating with our team regarding compliance matters. The Service is provided to recipients of correspondence from Privacy Resolve. The Service is provided on an as-available basis and Privacy Resolve reserves the right to modify, suspend, or discontinue the Service at any time without notice.

3. Disclaimer of Legal Advice

Use of this platform does not create an attorney-client relationship. Information provided through the platform, including but not limited to chat responses, case summaries, and settlement options, is for informational purposes only and does not constitute legal advice. You are encouraged to consult with qualified legal counsel regarding your specific situation before making any decisions.

4. Artificial Intelligence Disclosure

The chat feature on this platform uses artificial intelligence (AI) to generate responses to your questions. AI-generated responses:

• Do not constitute legal advice
• May not reflect the most current legal developments
• May contain errors or inaccuracies
• Are not a substitute for professional legal counsel

An attorney will review your case separately from any AI-assisted communication. Do not rely solely on AI-generated responses for legal decisions. If you require legal advice, please consult a licensed attorney.

5. Eligibility and Access

Access to the Service is limited to individuals and entities who have received correspondence from Privacy Resolve and have been provided a unique portal link or case code. You may not share your portal access credentials with unauthorized parties. You may authorize legal counsel to access the portal on your behalf through the attorney access feature. You represent and warrant that you have the legal authority to accept these Terms on behalf of yourself or the entity you represent.

6. Prohibited Conduct

You agree that you will not:

• Provide false, misleading, or inaccurate information
• Use the Service for any purpose other than resolving the matter described in your correspondence
• Attempt to access other users' accounts, data, or case materials
• Interfere with, disrupt, or compromise the security or operation of the Service
• Use automated tools, bots, scrapers, or crawlers to access, monitor, or copy any content from the Service
• Reverse-engineer, decompile, or disassemble any aspect of the Service
• Attempt to circumvent any access controls, authentication mechanisms, or security features
• Use the Service to harass, threaten, or intimidate any person
• Reproduce, distribute, publicly display, or create derivative works from any content provided through the Service without prior written consent
• Access the Service from any jurisdiction where such access would be unlawful

Violation of these prohibitions may result in immediate termination of your access to the Service, and Privacy Resolve reserves the right to pursue all available legal remedies.

7. Intellectual Property

All content, materials, software, designs, text, graphics, data compilations, evidence packages, legal analyses, and other materials available through the Service ("Content") are the property of Privacy Resolve or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access the Content solely for the purpose of reviewing and resolving your specific matter. This license does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from the Content. All rights not expressly granted herein are reserved by Privacy Resolve.

8. Confidentiality

You acknowledge that the case materials, settlement terms, evidence packages, correspondence, and all other information provided to you through the Service ("Confidential Information") are confidential and proprietary. You agree not to disclose, publish, or disseminate any Confidential Information to any third party, except to your authorized legal counsel, without the prior written consent of Privacy Resolve. This confidentiality obligation survives termination of your access to the Service and the resolution of your matter. Nothing in this section prohibits disclosures required by law, regulation, or court order, provided you give Privacy Resolve prompt written notice of such requirement to the extent legally permitted.

9. Settlement Agreements

Settlement agreements executed through the Service via electronic signature are legally binding. By signing an agreement through the portal, you represent and warrant that you have the authority to bind the entity on whose behalf you are acting. All settlement terms are governed by the confidentiality provisions of Section 8 and by any additional confidentiality terms specified in the agreement itself. You acknowledge that a signed settlement agreement constitutes a final and binding resolution of the matter described therein.

10. Payments

Settlement payments processed through the Service are handled by Stripe, a third-party payment processor. By submitting a payment, you agree to Stripe's terms of service. All payments are final once processed unless otherwise stated in your settlement agreement. Privacy Resolve does not store your credit card or bank account information. You agree not to initiate any chargeback, dispute, or reversal of a payment made pursuant to a signed settlement agreement. Any such action constitutes a breach of these Terms and the settlement agreement, and you shall be responsible for all costs and expenses incurred by Privacy Resolvein connection with such action, including reasonable attorneys' fees.

11. Communications

The Service includes a chat feature and may involve SMS communications. Chat responses may be generated using artificial intelligence and are for informational purposes only. They do not constitute legal advice. By texting our business number, you consent to receive SMS replies related to your case. Standard message and data rates may apply. Reply STOP to opt out at any time.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Privacy Resolve, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS (COLLECTIVELY, THE "Privacy Resolve PARTIES") SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO:

• Your use of or inability to use the Service
• Any content, materials, or information obtained through the Service
• Unauthorized access to or alteration of your data or communications
• Any third-party conduct on the Service
• Any other matter relating to the Service

THE Privacy Resolve PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE AMOUNT OF FEES, IF ANY, PAID BY YOU TO Privacy ResolveTHROUGH THE SERVICE DURING THE SIX (6) MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND REGARDLESS OF WHETHER THE Privacy Resolve PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS SET FORTH ABOVE SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Disclaimer of Warranties

THE SERVICE AND ALL INFORMATION, CONTENT, AND MATERIALS PROVIDED THROUGH IT ARE OFFERED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. THE Privacy Resolve PARTIES DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SERVICE AT YOUR OWN RISK.

14. Indemnification

You agree to indemnify, defend, and hold harmless Privacy Resolve and its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any applicable law, regulation, or third-party right; (d) any information you submit or transmit through the Service; (e) any dispute between you and any third party arising from your use of the Service; or (f) your breach of any settlement agreement executed through the Service. This indemnification obligation survives termination of these Terms and your use of the Service.

15. Dispute Resolution and Arbitration

This Section 15 applies to any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with Privacy Resolve ("Dispute"), excluding disputes related to the underlying legal claims referenced in correspondence from Privacy Resolve. Please read this section carefully. It affects your legal rights.

15.1 Mandatory Informal Resolution

Before initiating any formal proceeding, you and Privacy Resolve agree to first attempt to resolve any Dispute informally for at least sixty (60) days. The informal resolution process begins when one party sends a written notice to the other describing the nature of the Dispute and the relief sought ("Notice of Dispute"). You must send your Notice of Dispute to Privacy Resolve by email at contact@privacyresolve.com and by certified mail to: 14 Harwood Ct, Suite 415 #1058, Scarsdale, NY 10583. Privacy Resolve will send its Notice of Dispute to the email address associated with your account. During this sixty (60) day period, neither party may initiate arbitration or litigation. If the Dispute is not resolved within sixty (60) days of receipt of the Notice of Dispute, either party may proceed as set forth below.

15.2 Binding Arbitration

If the Dispute is not resolved through informal resolution, you andPrivacy Resolve agree that it shall be resolved exclusively through final and binding individual arbitration, rather than in court, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as modified by these Terms. The arbitration shall take place in New York, New York, or, at your election, may be conducted by telephone, videoconference, or based on written submissions. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether a claim is subject to arbitration.

15.3 Class Action and Jury Trial Waiver

YOU AND PRIVACY RESOLVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE COVERED BY THIS SECTION.

15.4 Mass Arbitration Provisions

If ten (10) or more similar arbitration demands are filed against Privacy Resolve by or with the assistance of the same law firm, group of law firms, or organizations within a one-hundred- eighty (180) day period ("Mass Filing"), the following procedures shall apply in addition to the AAA's Mass Arbitration Supplementary Rules:

• Bellwether Process: The parties shall select ten (10) individual cases (five selected by each side) to proceed to arbitration first as bellwether cases. The remaining cases shall be stayed pending resolution of the bellwether cases. Following resolution of the bellwether cases, the parties shall engage in a single mediation session to attempt to resolve the remaining cases. If mediation is unsuccessful, additional bellwether cases may be selected by agreement, or remaining cases may proceed individually.
• Claimant Verification: Each claimant in a Mass Filing must provide a signed declaration under penalty of perjury confirming: (a) that they personally used the Service; (b) the factual basis for their claim; (c) the specific injury suffered; and (d) that they have authorized the filing of the arbitration demand on their behalf. Failure to provide adequate verification within thirty (30) days of demand may result in dismissal without prejudice.
• Fee Allocation: Arbitration fees for cases in a Mass Filing shall be allocated in accordance with the AAA's Mass Arbitration Supplementary Rules then in effect.

15.5 Injunctive Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of a Dispute through arbitration.

15.6 Opt-Out

You may opt out of this arbitration provision by sending written notice to contact@privacyresolve.com within thirty (30) days of first accessing the Service. Your notice must include your name, the case code provided in your correspondence, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Privacy Resolve agree that any Dispute will be resolved exclusively in the federal or state courts located in Westchester County, New York, and you consent to personal jurisdiction in those courts.

16. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. For any claims not subject to arbitration under Section 15, you and Privacy Resolve consent to the exclusive jurisdiction and venue of the federal and state courts located in Westchester County, New York. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts, including any objection based on inconvenient forum.

17. Force Majeure

Privacy Resolve shall not be liable for any delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, power outages, telecommunications failures, internet disruptions, cyberattacks, or any other event that is beyond the reasonable control of Privacy Resolve.

18. Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction or arbitrator, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent. If the class action waiver in Section 15.3 is found to be unenforceable, then the entirety of Section 15 shall be null and void, and any Dispute shall be resolved in accordance with Section 16.

19. No Waiver

The failure of Privacy Resolve to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Privacy Resolve.

20. Entire Agreement

These Terms, together with the Privacy Policy and any settlement agreement executed through the Service, constitute the entire agreement between you and Privacy Resolve regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral, regarding the subject matter herein.

21. Modification of Terms

Privacy Resolve reserves the right to modify these Terms at any time. Changes take effect when posted on this page with an updated effective date. Material changes will be communicated through the Service or by email to the address associated with your account. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service.

22. Contact

For questions about these Terms, contact us at: contact@privacyresolve.com

Phone: (888) 649-4500

Mail: 14 Harwood Ct, Suite 415 #1058, Scarsdale, NY 10583