Our commitment
Privacy Resolve works to make its public site and secure portal usable by people with disabilities. WCAG 2.1 Level AA is our target. This statement describes a continuing program and is not a claim of independent certification or perfect conformance.
Accessibility practices
The application is designed and tested for common access needs, including:
- Semantic structure, meaningful headings, labels, instructions, and status messages.
- Keyboard operation, visible focus, skip navigation, and logical focus order.
- Color contrast, reduced-motion support, reflow at narrow widths, and touch targets appropriate for mobile use.
- Text alternatives and accessible names for meaningful images, controls, and dynamic regions.
- axe-core and lint checks in the release process, supplemented by keyboard and human review, because tool checks cannot establish full conformance.
Known limitations and third-party services
Some embedded payment or signing experiences are supplied by Stripe or DocuSeal and may behave differently from the rest of the portal. We work with providers and offer reasonable assistance or an alternative format when a barrier is reported. Security controls may require identity verification before case materials can be delivered in another format.
Feedback and assistance
Report an accessibility problem or request help at contact@privacyresolve.com, (888) 649-4500, or the contact form. Include the page, task, assistive technology if relevant, and the problem you encountered. We aim to acknowledge accessibility requests within two business days and provide a practical response as quickly as possible.