Current program status
Privacy Resolve accepts recipient-initiated support texts at the carrier-verified toll-free number (888) 649-4500. The text-message assistant answers general questions about the notice, evidence concepts, portal process, attorney access, counter-proposals, signing, and upfront ACH payment.
Text the eight-character access code printed in the notice to link the conversation to that matter. After the code is verified, the assistant can discuss the corresponding company, evidence findings, demand, deadline, status, and resolution options. The assistant does not know what portal page, if any, the sender is viewing. Signing, submitting a proposal, uploading documents, and payment remain available only through the secure portal.
Program and consent
The Privacy Resolve program uses (888) 649-4500 for case-related replies, support, scheduling, and secure links. Consent to SMS is optional and is not a condition of resolving a matter or making a payment. An access code may be sent only to authenticate the matter; the plaintext code is removed before transcript storage or AI processing. Text messages are not for sensitive evidence, bank information, or confidential documents.
Frequency and cost
Message frequency varies with your requests and matter activity. Privacy Resolve does not charge a separate messaging fee, but message and data rates imposed by your carrier may apply.
Opt out and help
Reply STOP to opt out. The toll-free carrier sends a confirmation and blocks further messages until you reply START or UNSTOP. Reply HELP for help, email contact@privacyresolve.com, or call or text (888) 649-4500.
Delivery and privacy
Carriers are not liable for delayed or undelivered messages. Delivery can be affected by network conditions, filtering, device settings, or an inactive number. Privacy Resolve retains the full originating and destination phone numbers, message content, timestamps, provider event identifiers, delivery records, and authenticated case linkage as part of the case communication record. Mobile numbers, message content, opt-in records, and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. They may be processed by Telnyx and other operational providers only to deliver and secure the program.